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IBPS Clerk Recruitment 2026 Notification Out for Customer Service Associate (CSA) Posts, Apply Online

IBPS Clerk Recruitment 2026: The Institute of Banking Personnel Selection (IBPS) has officially released the detailed notification for the Common Recruitment Process (CRP CSA-XVI) for the recruitment of Customer Service Associates (CSA) (Clerical Cadre) in various participating Public Sector Banks for the vacancies of 2027-28. Eligible and interested candidates can apply online from August 01, 2026, to August 21, 2026, through the official IBPS website.

All important details regarding eligibility criteria, age limit, selection process, examination pattern, application fees, and key dates for the IBPS CSA Recruitment 2026 are provided below

IBPS Clerk (CSA) Recruitment 2026 Overview

InformationDetails
Recruitment Body

Institute of Banking Personnel Selection (IBPS)

Post Name

Customer Service Associate (CSA) / Clerical Cadre

Exam Name

CRP CSA-XVI (2027-28)

Mode of Application

Online

Application Dates

01.08.2026 to 21.08.2026

Pay Scale₹ 24,050 – ₹ 64,480 + Allowances
Job LocationAcross India (State/UT Wise)
Official Website

www.ibps.in

 

Participating Banks

  1. Bank of Baroda

  2. Bank of India

  3. Bank of Maharashtra

  4. Canara Bank

  5. Central Bank of India

  6. Indian Bank

  7. Indian Overseas Bank

  8. Punjab National Bank

  9. Punjab & Sind Bank

  10. UCO Bank

  11. Union Bank of India

Important Dates

  • Online Registration Start Date: 01 August 2026

  • Last Date to Apply & Pay Fee: 21 August 2026

  • Application Edit Window: 2 Days after closure of registration (To be notified)

  • Pre-Examination Training (PET): September 2026

  • Preliminary Admit Card Download: September 2026

  • Preliminary Online Examination: October 2026

  • Prelims Result Declaration: November 2026

  • Main Admit Card Download: November 2026

  • Main Online Examination: December 2026

  • Provisional Allotment: March 2027

Application Fee & Intimation Charges

  • SC / ST / PwBD / ESM / DESM Candidates: ₹175/- (Inclusive of GST)

  • All Other Candidates (General/OBC/EWS): ₹850/- (Inclusive of GST)

  • Application Form Correction Fee (During Edit Window): ₹200/- (for all categories)

  • Payment Mode: Online via Debit Card, Credit Card, Net Banking, IMPS, UPI, or Mobile Wallets.

Eligibility Criteria

1. Age Limit (As on 01.08.2026)

  • Minimum Age: 20 Years

  • Maximum Age: 28 Years

  • (Candidate must have been born not earlier than 02.08.1998 and not later than 01.08.2006, both dates inclusive).

Age Relaxation:

  • SC / ST: 5 Years

  • OBC (Non-Creamy Layer): 3 Years

  • PwBD: 10 Years

  • Ex-Servicemen (ESM): Actual service rendered + 3 years (Max age 50 years)

  • Widows / Divorced Women (not remarried): Gen/EWS: Up to 35 yrs, OBC: 38 yrs, SC/ST: 40 yrs

2. Educational Qualification (As on 21.08.2026)

  • Graduation: A Degree (Graduation) in any discipline from a recognized University or an equivalent qualification recognized by the Central Government.

  • Computer Proficiency: Operating and working knowledge in computer systems is mandatory (Certificate/Diploma/Degree in computer operations/Language or studied Computer/IT as a subject in High School/College).

  • Local Language Proficiency: Proficiency in reading, writing, speaking, and understanding the specified local language of the State/UT for which candidate is applying is mandatory.

Selection Process

The selection process for IBPS CSA/Clerk recruitment involves the following stages:

  1. Online Preliminary Examination (Objective Test)

  2. Online Main Examination (Objective Test)

  3. Local Language Proficiency Test (LLPT) (Qualifying in nature, conducted before joining)

  4. Document Verification & Medical Examination

Exam Pattern

1. Preliminary Examination (Online Objective)

Sr. No.Name of TestLanguageNo. of QuestionsMax MarksDuration
1English LanguageEnglish303020 Minutes
2Numerical AbilityRegional / Eng / Hindi353520 Minutes
3Reasoning AbilityRegional / Eng / Hindi353520 Minutes
Total  10010060 Minutes

2. Main Examination (Online Objective)

Sr. No.Name of TestLanguageNo. of QuestionsMax MarksDuration
1General / Financial AwarenessRegional / Eng / Hindi405020 Minutes
2General EnglishEnglish404035 Minutes
3Reasoning AbilityRegional / Eng / Hindi406035 Minutes
4Quantitative AptitudeRegional / Eng / Hindi405035 Minutes
Total  160200125 Minutes

Negative Marking: There is a penalty of 0.25 (1/4th) marks for every wrong answer in both Preliminary and Main examinations.

How to Apply for IBPS Clerk / CSA Recruitment 2026?

  1. Visit the official IBPS website: www.ibps.in.

  2. Click on the link “CRP CSA” and select “CLICK HERE TO APPLY ONLINE FOR CRP- Customer Service Associates (CRP-CSA-XVI)”.

  3. Click on “CLICK HERE FOR NEW REGISTRATION” to register by entering basic personal details.

  4. Note down the system-generated Registration Number and Password sent via SMS/Email.

  5. Upload required documents:

    • Photograph & Live Photograph capture

    • Signature (not in capital letters)

    • Left Thumb Impression

    • Hand Written Declaration

    • 10th Class / Matriculation Certificate

  6. Fill in academic details, bank preferences, and state selection carefully.

  7. Pay the applicable application fee via online payment options.

  8. Submit the form and take a printout of the application form and fee receipt for future reference.

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