IBPS Clerk 15th Recruitment 2025 – 10,277 Customer Service Associate (CSA) Posts
Overview
The Institute of Banking Personnel Selection (IBPS) has announced the IBPS Clerk 15th Recruitment 2025 (CRP CSA-XV) for the recruitment of 10,277 Customer Service Associate (CSA) posts in 11 public sector banks across India. This is a golden opportunity for graduates seeking a stable and rewarding career in the banking sector. The recruitment process involves two online exams: Preliminary and Mains, with no interview round. Final selection is based on Mains exam performance and document verification.
Important Dates
- Notification Release Date: July 31, 2025
- Official Notification : click here
- Online Application Start Date: August 1, 2025
- Apply now : click here
- Online Application Last Date: August 21, 2025
- Preliminary Exam Dates: October 4, 5, and 11, 2025
- Mains Exam Date: November 29, 2025
- Admit Card Release: Before the exam (exact dates to be announced)
- Result Declaration: To be updated on the official website
Note: Candidates are advised to complete their applications early to avoid server issues.
Vacancy Details
- Total Vacancies: 10,277
- Post Name: Customer Service Associate (CSA)
- Participating Banks:
- Bank of Baroda
- Canara Bank
- Indian Overseas Bank
- UCO Bank
- Bank of India
- Central Bank of India
- Punjab National Bank
- Union Bank of India
- Bank of Maharashtra
- Indian Bank
- Punjab & Sind Bank
- Vacancy Distribution: State-wise and category-wise vacancies are detailed in the official notification. Uttar Pradesh and Maharashtra have a high number of openings.
Eligibility Criteria
- Educational Qualification:
- A Bachelor’s Degree in any discipline from a recognized university or equivalent qualification recognized by the Central Government.
- Candidates must possess a valid mark sheet/degree certificate at the time of registration, indicating the percentage of marks obtained.
- Computer literacy is mandatory.
- Proficiency in the official language of the state/UT applied for (reading, writing, speaking, and understanding) is required.
- Age Limit:
- Minimum: 20 years
- Maximum: 28 years (born between July 2, 1997, and July 1, 2005, both dates inclusive)
- Age relaxation applies as per government norms:
- SC/ST: 5 years
- OBC: 3 years
- PwBD: 10 years
- Ex-Servicemen/Disabled Ex-Servicemen: Actual period of service + 3 years (up to 50 years max)
- Others as per IBPS regulations.
- Nationality:
- Citizen of India, or subject of Nepal/Bhutan, or Tibetan refugee settled in India before January 1, 1962, or person of Indian origin migrated from specified countries with intent to settle permanently.
Selection Process
The IBPS Clerk 2025 selection process consists of two phases:
- Preliminary Exam (Qualifying):
- Duration: 60 minutes
- Sections:
- English Language: 30 questions, 30 marks (20 minutes)
- Numerical Ability: 35 questions, 35 marks (20 minutes)
- Reasoning Ability: 35 questions, 35 marks (20 minutes)
- Total: 100 marks
- Negative Marking: 0.25 marks deducted per wrong answer
- Mains Exam (Final Merit):
- Duration: 120 minutes (revised from 160 minutes)
- Sections:
- General/Financial Awareness: 50 questions, 50 marks (35 minutes)
- General English: 40 questions, 40 marks (35 minutes)
- Reasoning Ability & Computer Aptitude: 50 questions, 60 marks (35 minutes)
- Quantitative Aptitude: 50 questions, 50 marks (35 minutes)
- Total: 190 marks (revised from 200 marks, 155 questions)
- Negative Marking: 0.25 marks deducted per wrong answer
- Local Language Proficiency Test (LLPT): Candidates must demonstrate proficiency in the local language of the state/UT applied for.
- Document Verification: Final selection is based on Mains exam marks and verification of documents. No interview is conducted.
Exam Pattern Changes
- Post Renamed: Clerk is now officially Customer Service Associate (CSA).
- Mains Exam Revision:
- Number of questions reduced from 190 to 155.
- Duration reduced from 160 to 120 minutes.
- Language Options: Exams will be conducted in 13 regional languages along with English and Hindi to promote local employment opportunities.
Salary and Benefits
- Pay Scale: Rs. 24,050 – Rs. 64,480
- Starting Basic Pay: Rs. 24,050
- Increments: Rs. 1,340/3 – Rs. 2,807/3 – Rs. 3,302/4 – Rs. 4,102/7 – Rs. 5,740/1 – Rs. 6,180/1 – Rs. 6,448
- Allowances: Dearness Allowance, House Rent Allowance, Medical Allowance, Transport Allowance.
- Net Salary: Approximately Rs. 28,000 – Rs. 30,000 per month (varies by location).
- Career Growth: Opportunities for promotion to higher roles, up to General Manager, based on performance and experience.
Application Process
- Application Fee:
- General/OBC/EWS: Rs. 850
- SC/ST/PwBD: Rs. 175
- How to Apply:
- Visit the official IBPS website: www.ibps.in
- Click on “Click here for New Registration” under CRP CSA-XV.
- Register to receive a provisional registration number and password.
- Fill in personal, educational, and state preference details.
- Upload scanned copies of:
- Passport-size photograph
- Signature
- Left thumb impression
- Handwritten declaration (text specified in the notification)
- Pay the application fee online via credit/debit card or net banking.
- Save and print the e-receipt and application form for future reference.
- Important Notes:
- Candidates can apply for only one state/UT.
- Documents must be uploaded in the prescribed format and size.
- Multiple submissions will result in only the final application being considered, with earlier fees forfeited.
Syllabus
- Preliminary Exam:
- English Language: Reading Comprehension, Cloze Test, Error Spotting, Sentence Correction, etc.
- Numerical Ability: Simplification, Number Series, Data Interpretation, Quadratic Equations, etc.
- Reasoning Ability: Puzzles, Seating Arrangement, Syllogism, Coding-Decoding, etc.
- Mains Exam:
- General/Financial Awareness: Banking Awareness, Current Affairs, Static GK.
- General English: Reading Comprehension, Vocabulary, Grammar.
- Reasoning & Computer Aptitude: Logical Reasoning, Computer Basics, Data Sufficiency.
- Quantitative Aptitude: Data Interpretation, Arithmetic, Number Series.
- Candidates are advised to refer to the official notification for detailed syllabus and previous year question papers.
Preparation Tips
- Study the revised exam pattern and syllabus thoroughly.
- Practice with previous year question papers and mock tests.
- Focus on time management due to sectional timing in both exams.
- Stay updated with current affairs for the General/Financial Awareness section.
- Ensure proficiency in the local language of the applied state/UT.
Official Website
For complete details, including the official notification, application link, and updates, visit: www.ibps.in
Contact Information
- Official Website: www.ibps.in
- Helpline: Refer to the official website for contact details or query resolution.